About Herbal Medics Academy
The school does not issue refunds, but will transfer tuitions, minus the administrative fee, to another class within one calendar year of the original class. Only one transfer per course is available.
FOR CLASSES OUTSIDE OF THE SAN ANTONIO/AUSTIN AREA: Course tuitions and deposits are non transferable and non-refundable.
IF WE CANCEL A CLASS: While we try to adhere to the scheduled dates for each class, on occasion circumstances occur that necessitate the school must cancel or reschedule the date of a class. If the class minimum number is not met or an emergency situation arises, the school may need to change the class date. If we are unable to reschedule a class to fit your schedule, we will gladly issue you a full refund.
Often we must purchase materials and food and pay instructors to teach specialized classes. Cancellations mean we must absorb that loss. Below is our policy on cancellations.
STUDENT CANCELLATIONS WITH MORE THAN 7 DAYS NOTICE BEFORE A CLASS: The student can transfer the tuition, minus the administrative fee listed below, to another class within one calendar year of the original class.
STUDENT CANCELLATIONS WITH 7 DAYS OR LESS BEFORE A CLASS: Cancellations or transfers that are 7 days or less before a class a student is registered into will lose 50% of the class tuition. The remainder of the tuition will be applied as a credit to a class within 1 year of the original class date.
STUDENT CANCELLATIONS WITH 24 HOURS OR LESS BEFORE A CLASS: Beginning on April 14, 2014, students that cancel from a class they are registered into with 24 hours or less notice, will lose the full amount of the tuition paid for that class.
Online transfers: students enrolled in an online class have 7 days after the start date of the course to transfer to another online class. An admin fee will apply (see below) and the transfer must be initiated before the end of the first week of the course, and is good for another online course that begins less than 12 months from the original start date of the original course. Tuition can only be transferred one time per course. Transfers are for the student enrolled, and can not be transferred to another individual.
There are no transfers or refunds after course materials have been shipped.
On-Site transfers: There are no transfers to different classes once a class has started. If a student cancels from a class they are enrolled in before it begins, and wishes to transfer to a different class, an admin fee applies. (see other tab)
Students can request an extension for access to an online course no later than two weeks before the course is set to close. The administrative fee must be paid no later than one week before the closing date. Extensions are 30 days, and assignments and testing will be accepted during that time unless otherwise noted. Only one extension per course is available.
Classes under $100: a $20 administrative fee applies to any transfer.
Classes under $300: a $35 administrative fee applies to any transfer.
Classes under $1000: a $50 administrative fee applies to any transfer.
Classes $1,000 to $2,000: a $250 administrative fee applies to any transfer.
All recorded class materials are archived and available to access from our online classroom. If a student can not make a live scheduled class time, all materials should be uploaded into the classroom by the following day. Materials are available to download and view until 30 days after the close of a class.
After 30 days, a transfer fee applies for access requests as follows: $20 for classes under $100. $35 for tuitions $100 – $299 and $50 for courses that are $300 or more.
There are no transfers or refunds after course materials have been shipped.
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If you need to withdraw from a class or transfer to another class for any reason, please email us. Failure to contact us will result in either the loss of tuition or the deposit for the class. Questions? Contact us.
All courses held by HMA and THP that include shipped materials to students will be subject to the following policy:
- Once materials have shipped, there are no refunds or transfers of tuition. HMA is no longer responsible for packages once they have shipped.
- International students are responsible for notifying staff that they are located outside of the states before or upon registration to organize shipment. (thpintake@gmail.com, thpplantstaff@gmail.com)
- International students will be responsible for the cost of shipping their materials when international shipping is offered as an option – in cases where international shipping is unavailable or not recommendable, students can request a list of materials and their quantities to source locally.
- Students are responsible for notifying staff of changes to their address.
- Packages will be shipped to the address students provide at registration via Eventbrite unless otherwise specified.
- Upon receipt of a package, students have 7 days to revise the contents and notify staff of any issues with the package. Students will be asked to provide a photo of the packing slip for staff to revise as well. After this period has passed, students failing to notify staff of issues will be responsible for resolving said issues.
All students taking courses online or on-site with HMA/THP will be subject to the following policy. Students must complete the Student Conduct Agreement (sent out in an email before class) and the THP Waiver upon arrival at the campus in order to attend an on-site course at our campuses.
Students will be expected to behave in a manner conducive with a safe, healthy, and happy learning environment for all involved. Inappropriate or disrespectful behavior that affects other students or staff will not be tolerated – this includes but is not exclusive to interactions over email, phone, during live classes, or in person.
HMA/THP reserves the right to remove students exhibiting disruptive behavior from their courses or revoke live class attendance privileges, and prohibit students from participating in future courses.